The AI answering Luna's WhatsApp (07888 869353) in parallel with the team.
A customer messages Luna's existing WhatsApp number. The AI front desk triages, answers, and books — recognising returning clients from the Lupa record on the left.
CRM record · Lupa
What the AI sees before replying — the new-vs-existing signal.
New lead. No CRM record matches this number — the AI greets them fresh and gathers details through triage.
Writes to CRM this session (0)
Nothing yet — book an appointment and it appears here.
L
Luna front desk
online · WhatsApp Business · 07888 869353
Say hello to start — e.g. “Hi, my dog has really bad breath, can you help?”
Email outbox
Booking confirmations to the customer, photo-review alerts to the clinical team. (The chat message is the primary confirmation; email is the secondary.)
No emails sent yet.
Team alerts · review & handoff
Two things land here on the same alert: teeth photos for a clinician to review, and customers who ask to speak to a person. Neither blocks the chat — the reply is relayed back into the conversation when the team responds.
Nothing waiting — press 📷 in the chat, or ask the assistant to speak to a human.